The health and safety of our customers and employees is our top priority. We request that you do not enter our storage facility if you or someone in your residence is exhibiting signs of any illness.
As a result of extended local and state declarations in response to COVID-19, we have implemented the following policies:
We are open during normal business hours but the rental office door may be locked to the public on a location to location basis to address local conditions. Employees will be on duty to manage the property as usual and can handle almost any task without direct contact. Please do not ask the manager to unlock the door if it is locked. It’s for your safety and theirs during this unusual time.
Each property will post current information on the front door to inform of updated operating procedures and if masks are required for in-office visits.
All storage units are accessible during our normal gate access hours, 6:00AM to 10:00PM. This may change as the situation evolves.
We will wipe down the entrance and exit keypads during business hours with disinfectants as long as we're able to obtain a supply. Please follow CDC guidelines when on the property, including washing your hands as soon as possible after touching common surfaces, don't touch your face and maintain your distance from others. Please DO NOT use our keypads if you or someone in your household is exhibiting signs of illness.
We strongly encourage our customers to utilize our online account service to make rental payments. You can complete much of your account management without visiting our facility, creating a safer environment for you and our employees:
Payments can be made:
- Online at our website: https://www.bigspringstoragezone.com/pay-my-rent
- Telephone by calling the phone number above.
- In person by check or money order by using our payment drop box located near our entrance keypad.
We will continue to monitor the information from our public health officials and follow their guidelines and recommendations with updates to our business practices.
Thank you for your business and your understanding during this trying time.